By purchasing a ticket and entering Sona, you agree to the following terms:
Cancellations & Credits: Tickets are cancelable up to 24 hours before the session. Cancellations result in an immediate credit to your account, valid for any future session.
No Late Entry: Sessions begin strictly on time to preserve the immersive environment. Late arrivals will not be admitted and will not be refunded.
No-Shows: Failure to attend your scheduled session results in the forfeiture of your ticket.
Intoxication: Sona reserves the right of admission. Any guest appearing visibly intoxicated or under the influence of drugs/alcohol to the point of disruption or health risk will be denied entry or removed without refund.
Personal Responsibility: You acknowledge that you are participating in this listening experience voluntarily. Sona is not liable for any adverse physical or psychological reactions resulting from the sensory environment (darkness, spatial audio) or any substances consumed prior to arrival.
Technical Guarantee Only: Sona is responsible for the technical quality of the playback and the functionality of our audio systems.
Subjective Experience: We provide the space and the sound; the music is the artist's creation. Disliking the album, the genre, or the artistic content is not grounds for a refund or complaint.
Device Storage: All phones and smart devices must be stored in the provided lockers. Sona is not responsible for items left unlocked or unattended outside of these secure areas.
Conduct: Silence is required inside the Soundroom. Violation of the "no talking" or "no device" rules will result in immediate removal from the session.
These terms are governed by the regulations of Mexico City. By entering, you release Sona (and its owners, partners, and employees) from any liability regarding personal injury or property loss during your visit.